FAQ

Orders & Shipping

Q: How long does shipping take?
A: Orders are usually processed within 1-3 business days. Estimated delivery time is 7-15 business days. You will receive a tracking number as soon as your order is shipped.

Q: Where do you ship from?
A: We work with reliable partners to ensure your products are handled with care and delivered with full tracking.

Q: How much is shipping?
A: We offer FREE shipping on all orders over $35. For orders under $35, a flat standard rate of $5.99 applies.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 14-day quality guarantee. If your product is damaged or defective, please contact us for a resolution.

Q: Do I need to ship the item back?
A: For some low-value items, we may offer a resolution without requiring a return. Please reach out to our support team with your order details.

Product Support

Q: How do I use the PawFresh™ cup?
A: Simply add a bit of water, insert the muddy paw, do the twist, and dab the paw dry. It’s that simple!

Q: Is the material safe?
A: Yes, our products are made from high-quality, BPA-free materials designed for real-life dog routines.